Open Position Customer Service Representative

Position Overview

Job Title: Customer Service Representative

Campus: Campus: Currently Remote + GH/North and Lakeshore
Position Type: Part-Time (24 Hours/Week) Number of Positions: N/A

The Customer Service Representative (CSR) serves as a key member of the Student Success team and is primarily responsible for ensuring all students are assisted with great care. Under the leadership of the Coordinator, Customer Care, the incumbent will deliver, and monitor IGNITE student services and perform other administrative duties.

Responsibilities

Duties include but are not limited to:

  • Inform students of the IGNITE Health and Dental Insurance plan and other IGNITE services
  • Answer questions regarding IGNITE services, events, and policies
  • Answer and direct phone calls
  • Respond to emails
  • Respond to incoming inquiries and live chat support through Zendesk
  • Help with Soup transfers for our Soupbar service
  • Other administrative task as required from time to time

In Office Responsibilities (When we return to campus):

  • Schedule appointments and book study rooms
  • Monitor and oversee our Sleep Lounge and Games Room spaces
  • Receive and file various forms, applications, and mail
  • Provide administrative support to each department as needed
  • Clean, organize and stock reception area

Competencies

  • Excellent problem solving and decision making ability
  • Excellent communication and relationship building skills
  • Superb ability to manage time and stay organized
  • Ability to work both independently and as a team

Qualifications

  • Must either be a current Humber or the University of Guelph-Humber fee paying student at the time of application
  • Previous customer service experience an asset
  • Proficient in the use of MS Office

About IGNITE

IGNITE Student Union (IGNITE) is a non-profit organization and the official student union representing more than 33,000 full-time students of Humber College and the University of Guelph-Humber.  With offices located at the North and Lakeshore campuses, IGNITE provides student with exciting events, essential services and leadership opportunities.

Application Instructions

Interested candidates should fill out the application and attach their resume and cover letter below.

IGNITE is committed to a workforce that reflects the diversity of our students and our city. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a post-secondary environment.

IGNITE is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). IGNITE will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate format on request.

We thank all applicants for their interest in this position. Only applicants selected for an interview will be contacted. No phone calls please.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as required by the organization.

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